Terms of service
Last updated: April 19, 2026
OVERVIEW
Welcome to Sava. These Terms of Service ("Terms") govern your use of our store and website, including all related information, content, features, tools, products and services (together, the "Services").
Sava is a trading name of Pleasant Venture, Lda., a company registered in Portugal (NIPC 518449327), with its registered office at Rua Doutor Aníbal Soares 45, Estoril, 2765-464, Portugal. The terms "we," "us," and "our" refer to Pleasant Venture, Lda. The Services are powered by Shopify.
Please read these Terms carefully. They include important information about your legal rights, including warranty and liability terms. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.
These Terms do not affect your mandatory statutory rights as a consumer under EU and Portuguese law. Where the law grants you stronger protection than these Terms, the law prevails.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least 18 years old or the age of majority in your country of residence, whichever is higher.
To use the Services — including browsing, purchasing, or creating an account — you may be asked to provide contact, billing, payment, and shipping information. You represent and warrant that the information you provide is accurate, current, and complete.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We make every effort to accurately describe our products. However, colors or product appearance may differ slightly from how they appear on your screen due to your device settings. Product descriptions, availability, and specifications may change without notice at our discretion. We reserve the right to limit quantities or discontinue any product.
We are a food business. Product information on our website, including ingredients and nutritional values, is drawn from the product labels approved by our manufacturer. If there is any discrepancy between our website and the physical product label, the physical label is authoritative.
Food supplements (including our Electrolyte Powder) should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. Consumption should not exceed the recommended daily dose.
SECTION 3 — ORDERS
When you place an order, you make an offer to purchase. We reserve the right to accept or decline your order at our discretion. Your order is not accepted until we confirm acceptance. Payment must be received and processed before your order is accepted.
If we decline, modify, or cancel your order, we will notify you via the email, address, or phone number you provided.
Purchases are subject to return or exchange in accordance with our Refund Policy. Under EU Directive 2011/83, you have a 14-day right of withdrawal on eligible purchases from the date you receive your order. This right does not apply to sealed food products that have been unsealed after delivery (see our Refund Policy for details).
You represent that your purchases are for personal or household use, not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices shown on our Services include applicable VAT for consumers in the EU, unless stated otherwise. Shipping costs are calculated and displayed at checkout.
The price charged is the price in effect when you place your order, as shown in your order confirmation. Prices may change without notice but will not affect accepted orders.
Promotions and discounts may have separate terms that prevail over these Terms.
You agree to provide accurate, current, and complete purchase, payment, and account information. You represent that you are authorized to use the payment method you provide and that you will pay all charges incurred, including shipping and taxes.
SECTION 5 — SUBSCRIPTIONS
If you subscribe to a recurring order (such as a monthly delivery), the following additional terms apply:
You authorize us to charge your chosen payment method on the recurring frequency you selected (e.g., every 1 month) until you cancel.
You will receive email notifications before each recurring payment, in accordance with EU payment regulations.
You can pause, modify, or cancel your subscription at any time through your customer account or by emailing hello@drinksava.eu. Cancellations take effect before the next billing cycle if made at least 48 hours before the scheduled renewal.
Your 14-day right of withdrawal applies to the first order of a subscription. Subsequent recurring orders are treated as individual orders and are subject to the same return rights and exclusions as one-time purchases.
Subscription discounts apply only while the subscription is active. If you cancel and reorder later, the one-time purchase price applies.
SECTION 6 — SAVA CLUB (LOYALTY PROGRAM)
Sava Club is our loyalty program. When you purchase from us, you earn 5% of your order value back as store credit automatically.
Store credit is redeemable on future orders and has no cash value. It cannot be transferred, exchanged for cash, or combined with certain other promotions where stated.
Store credit expires 12 months after the date it is earned if unused.
We reserve the right to modify or discontinue Sava Club at any time with reasonable notice. Earned credit that has not expired will remain valid for 90 days after any such notice.
SECTION 7 — SHIPPING AND DELIVERY
Delivery times posted on our Services are estimates, not guarantees. We are not responsible for delays caused by shipping carriers, customs, or events outside our control.
Risk of loss and title to products transfer to you when we hand the products to the carrier for delivery. If your order arrives damaged, see our Refund Policy for the remedy process.
SECTION 8 — INTELLECTUAL PROPERTY
All content on the Services — including trademarks, brands, text, displays, images, graphics, reviews, video, and audio, and the selection and arrangement thereof — is owned by Pleasant Venture, Lda., its affiliates, or licensors, and is protected by Portuguese, EU, and international intellectual property law.
These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material on the Services without our prior written consent.
"Sava," the Sava logo, and related product and service names are trademarks of Pleasant Venture, Lda. Unauthorized use is prohibited.
SECTION 9 — OPTIONAL TOOLS AND THIRD-PARTY LINKS
You may be provided with access to tools operated by third parties as part of the Services. These are offered "as is" without warranty. We are not liable for your use of third-party tools. We are not responsible for the content or accuracy of third-party websites linked from our Services. Your use of such sites is at your own risk.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
Our Services are powered by Shopify, which enables us to provide the Services. However, all sales and purchases on our store are made directly with Pleasant Venture, Lda. Shopify is not responsible for any aspect of any sale between you and us, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from claims arising from your transactions with us.
SECTION 11 — PRIVACY
Our collection and use of your personal information is governed by our Privacy Policy. By using the Services, you acknowledge you have read our Privacy Policy.
SECTION 12 — FEEDBACK
If you submit ideas, suggestions, reviews, proposals, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.
You represent that: (i) you own or have the rights to all Feedback you submit; (ii) you have disclosed any compensation received for the Feedback; and (iii) your Feedback complies with these Terms.
We have no obligation to maintain Feedback in confidence, pay compensation, or respond. We may edit, remove, or decline to post Feedback at our discretion.
You agree your Feedback will not violate third-party rights, contain unlawful or abusive content, or contain malicious code. You are solely responsible for your Feedback.
SECTION 13 — ERRORS AND INACCURACIES
Occasionally the Services may contain typographical errors or omissions related to product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct errors, change information, or cancel orders if information is inaccurate at any time without prior notice.
SECTION 14 — PROHIBITED USES
You may use the Services for lawful purposes only. You may not use the Services to: (a) violate any law; (b) infringe on intellectual property rights; (c) harass or harm any person; (d) transmit false information; (e) send unsolicited promotional material; (f) impersonate any person or entity; (g) upload malicious code; (h) reproduce or exploit any portion of the Services; (i) collect others' personal information; (j) use automated tools (bots, scrapers, AI agents) to access the Services without our prior written consent; or (k) interfere with security measures.
We reserve the right to suspend, disable, or terminate your account if we determine you have violated these Terms.
SECTION 15 — AUTOMATED AGENTS
If you use software or AI agents to access, use, or interact with the Services on your behalf, such agents must identify themselves in HTTP request user agent strings, must not conceal their automated nature, and must respect any technical limits we impose.
SECTION 16 — TERMINATION
We may terminate your access to the Services in our sole discretion at any time without notice. You remain liable for all amounts due up to the date of termination. Provisions relating to Intellectual Property, Feedback, Disclaimer, Limitation of Liability, Indemnification, Governing Law, and any others that by their nature should survive termination will continue to apply.
SECTION 17 — DISCLAIMER OF WARRANTIES
The information on the Services is provided for general information only. We do not warrant its accuracy or completeness.
To the extent permitted by law, the Services and products are provided "as is" and "as available." Nothing in these Terms limits or excludes: (a) your statutory warranty rights as a consumer under Portuguese and EU law; (b) our liability for death or personal injury caused by our negligence; (c) our liability for fraud or fraudulent misrepresentation; or (d) any other liability that cannot be excluded or limited by applicable law.
SECTION 18 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Pleasant Venture, Lda., our affiliates, directors, officers, employees, and partners are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or lost savings, arising from your use of the Services or products purchased from us.
Our total liability for any claim arising from or related to the Services or a product is limited to the amount you paid for the product giving rise to the claim.
Nothing in this section limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud; (c) any statutory consumer rights; or (d) any other liability that cannot be excluded under Portuguese or EU law.
SECTION 19 — INDEMNIFICATION
You agree to indemnify and hold harmless Pleasant Venture, Lda. and its affiliates, officers, directors, employees, and service providers from any losses, damages, liabilities, or claims (including reasonable legal fees) arising from: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your use of the Services.
SECTION 20 — EU ONLINE DISPUTE RESOLUTION
The European Commission provides an online platform for dispute resolution, available at: https://ec.europa.eu/consumers/odr
You may use this platform to submit a complaint about our Services. If you have an issue, we encourage you to contact us first at hello@drinksava.eu so we can attempt to resolve it directly.
SECTION 21 — GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of Portugal, without regard to conflict of law principles.
Any dispute arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.
Nothing in this section limits your rights as a consumer under EU law to bring proceedings in the courts of your country of residence.
Portuguese consumers also have access to the Livro de Reclamações Online at https://www.livroreclamacoes.pt/ and to Portuguese consumer dispute resolution bodies.
SECTION 22 — SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, it will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.
SECTION 23 — WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any right or provision does not constitute a waiver. These Terms and our policies constitute the entire agreement between you and us regarding the Services, superseding any prior agreements.
SECTION 24 — ASSIGNMENT
You may not assign or transfer these Terms without our written consent. We may assign these Terms and our rights and obligations without notice.
SECTION 25 — CHANGES TO TERMS
We may update these Terms from time to time. Changes take effect when posted, and we will update the "Last updated" date. Material changes will be notified in accordance with applicable law. Your continued use of the Services after changes are posted constitutes acceptance.
SECTION 26 — CONTACT INFORMATION
Questions about these Terms should be sent to hello@drinksava.eu.
Pleasant Venture, Lda. (trading as Sava)
Email: hello@drinksava.eu
Registered office: Rua Doutor Aníbal Soares 45, Estoril, 2765-464, Portugal
NIPC: 518449327